Cancellation or No-Show Policy
We schedule individual time with the patients to allow us to deliver the quality and personal care each patient deserves. By missing appointments, problems present for both the office and the patient. For you, a missed appointment delays treatment that was recommended and scheduled. For us, a missed appointment prevents us from scheduling a patient who requires the appointment time.
- After the first no show appointment, you will be notified via email from our office. Your appointment may be rescheduled. We may charge a $50 fee regardless of first offence if the appointment was scheduled for longer than one hour, as the physician or nurse had been scheduled for an extended period and we book around 3 weeks in advance.
- If you have previously been reported as a no show, we do require a credit card number on file for potential future no show appointments. We will automatically charge you $50 in case of repeat offenses.
- After a third offense we will schedule a meeting to discuss our professional relationship.
We understand that things happen and schedules do change, so in the future we ask that you give us at least 24 hours’ notice for any appointment changes.
We value you as a patient and look forward to seeing you for future appointments,
Sarnia Anti-Aging Clinic